Good Neighbor Policy

For the purposes of the Good Neighbor policy, a "neighbor" is a resident or property owner located adjacent or close to (within 500 feet) a District preserve who may be affected by maintenance or visitor activities on the preserves.

The best way to let the District know about any issues you have experiences in a preserve or as a preserve neighbor is to email us at info@openspace.org so that we may direct you to the best member of staff to address your questions and concerns.

You can also call our Administrative Office at 650-691-1200. This number is answered during regular business hours (8:30 a.m.-5 p.m., Monday-Friday). Voice mail is available outside of regular hours. 

All District constituents are represented by an elected board member to whom you can send a comment.

If you have contacted staff and your concern has still not been addressed satisfactorily, the ombudsperson program offers assistance to residents in interactions with Midpen staff. Ombudspersons are appointed by the board of directors to follow up on inquiries or complaints to resolve misunderstandings or conflicts that have not been resolved satisfactorily by Midpen staff. The ombudsperson works independently and objectively to assist in maintaining positive relations with Midpen constituents.

You can find out more information about Midpen ombudspersons at openspace.org/ombudsperson.

The District has a variety of policies that are in place to guide Midpen and users of open space lands. To find out more about our policies, please visit openspace.org/policies.